06/17/09 08:31 Filed in:
Customer FocusCRM (Customer Relationship Management) at its best allows you to integrate the organization’s efforts in order for you to do a better job of serving your customers. At its worst, it contributes new weapons and ammunition to the war between sales and marketing. What can be done to ensure that you get the best outcome? Read More...Tags: CRM, Organizational Effectiveness
04/30/09 07:01 Filed in:
Customer Focus | PlanningI got to thinking about this post after hearing the word unilateralism during one of the news shows.
You’ll hear the term unilateralism used most often when people are talking about a foreign policy based upon one-sided action. It has its parallels in the business world, and we have all seen it. I prefer to call it something easier to remember -- breathing your own exhaust. This blog addresses some key questions we should be asking to ensure that we’re not breathing our own exhaust. when making important decisions that have an impact on others.
Read More...Tags: Organizational Effectiveness, leadership, Endurance
03/25/09 07:57 Filed in:
Planning | Endurance...the person that had took a bull by the tail once had learnt sixty or seventy times as much as a person that hadn't, and said a person that started in to carry a cat home by the tail was getting knowledge that was always going to be useful to him, and warn't ever going to grow dim or doubtful.
-Tom Sawyer Abroad
Today’s post is about experience and consequences : a reflection on a battle between me, armed with a sledge hammer and crowbar, and a kitchen floor.
Read More...Tags: Endurance, Hitting the wall, Organizational Effectiveness, planning
03/24/09 07:26 Filed in:
Customer Focus“When I do good, I feel good; when I do bad, I feel bad. That's my religion.” Unsourced and often attribued to Lincoln.
Today’s post is a summary of a lecture I attended last night on the topic - Ethical Implications of the Current Financial Crisis. Read More...Tags: Ethics, Organizational Effectiveness
03/23/09 08:19 Filed in:
Testing | Customer FocusExperience is a comb which nature gives us when we are bald. ~Belgian Proverb
Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so. ~Douglas Adams
Read More...Tags: principles, Organizational Effectiveness
03/15/09 17:33 Filed in:
Innovation“Putting Lipstick on a Pig” is a phrase that came into the public spotlight during the campaign for the 2008 presidency. I first heard it about 10 years ago in reference to a business plan for ‘reviving’ an old product line. Since that time the phrase ‘polishing a turd’ has become a more popular descriptor for the practice of making superficial or cosmetic changes to something, hoping that it will make that something more attractive. This piece is about the value of taking off the lipstick and the polish. Read More...Tags: Organizational Effectiveness, Status Quo
