06/17/09 08:31
CRM (Customer Relationship Management) at its best allows you to integrate the organization’s efforts in order for you to do a better job of serving your customers. At its worst, it contributes new weapons and ammunition to the war between sales and marketing. What can be done to ensure that you get the best outcome? Read More...Tags: CRM, Organizational Effectiveness
04/30/09 07:01
I got to thinking about this post after hearing the word unilateralism during one of the news shows.
You’ll hear the term unilateralism used most often when people are talking about a foreign policy based upon one-sided action. It has its parallels in the business world, and we have all seen it. I prefer to call it something easier to remember -- breathing your own exhaust. This blog addresses some key questions we should be asking to ensure that we’re not breathing our own exhaust. when making important decisions that have an impact on others.
Read More...Tags: Organizational Effectiveness, leadership, Endurance
03/24/09 07:26
“When I do good, I feel good; when I do bad, I feel bad. That's my religion.” Unsourced and often attribued to Lincoln.
Today’s post is a summary of a lecture I attended last night on the topic - Ethical Implications of the Current Financial Crisis. Read More...Tags: Ethics, Organizational Effectiveness
03/23/09 08:19
Experience is a comb which nature gives us when we are bald. ~Belgian Proverb
Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so. ~Douglas Adams
Read More...Tags: principles, Organizational Effectiveness
